Call Center Team
As the voice of Pull-A-Part, the Call Center Team drives traffic to our stores.
For 80% of our customers, their first contact with the company is through the Call Center. That’s why our Call Center Team members must be helpful, enthusiastic, and flexible. This group is a reputation-building, revenue-driving force for Pull-A-Part
The Call Center Team includes the following roles:
Customer Service Agent
Handles phone, internet and online chat inquiries with customers and prospects.
Direct Car Buyer
Purchases vehicles from individuals via phone, internet, vendors, and store locations.
Dispatch Agent
Navigates calls regarding vehicle pick-up. Schedules transporters for vehicle purchase and delivery.
Third Party Agent
Purchases vehicles for parts or resale from online services, title companies and other vendors.
Used Car Sales
Shows and sells used vehicles to buyers. Experience in car sales a plus.
Outside Buyer
Builds relationships and purchases vehicles for Pull-A-Part within a territory. Travel required.
Customer Sales and Support Representative
Handles phone, internet and online chat inquiries with customers and prospects.
CALL CENTER TEAM: MAP YOUR SUCCESS
Start with a job. Accelerate into a career.
We value promotion from within and are always looking for opportunities to let our employees shine. Our culture of training, teaching and learning means that each employee has the opportunity to be the very best at what he or she does. If you’re interested, you’ll find lots of opportunities for career growth at Pull-A-Part.
BENEFITS AT PULL-A-PART
AS A CALL CENTER TEAM EMPLOYEE, YOU’LL ENJOY A RICH BENEFITS PACKAGE.
We aim to attract the best people to join the Pull-A-Part team. That’s why our employee benefits are among the best in the industry.
Our benefits for full-time employees include:
- Competitive salary
- Paid holidays
- Paid vacation
- Health insurance
- Life insurance
- 401(k) retirement plan with company match
- Extensive training
- Wellness program
- Employee appreciation days
- Employee referral program
- Employee council
CALL CENTER TEAM TRAINING PROGRAM
ALL OF OUR CALL CENTER EMPLOYEES ARE EMPOWERED WITH AN INTENSIVE TRAINING PROGRAM.
We want you to be successful at work, so it’s our job to empower you with all the skills and knowledge you need to do your job well. Our weeklong training program includes intensive instruction on how to provide exceptional customer service and support. We strive to provide an environment where you can learn and grow.
Depending on your role, Call Center Team training covers:
- Customer service skills
- Call flow
- Vehicle assessment
- Vehicle purchasing laws
- Vehicle pick-up scheduling
- Expectations and goals
FAMILY, FUN, & CUSTOMER SERVICE
