FAQ

Our standard admission fee is $2 and $1 for VIP members (to start saving on admissions and more - click here to learn about our VIP Club Membership Program). 

We proudly offer FREE admissions to all veterans and service members year-round, as well as first responders who serve in the communities we are located in; simply provide proper identification to our associate at the Admissions counter to receive your free admission. Thank you for your service!

 

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Yes, you must be at least 16 years old or older to enter any Pull-A-Part yard. This is an insurance requirement. Proof of age, such as a government-issued photo I.D. may be required for entry. All customers are required to sign a waiver before entering the yard.

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Pull-A-Part accepts cash and major credit cards (MasterCard, Visa, American Express, and Discover) as forms of payment. Pull-A-Part does not accept business or personal checks at this time.

Due to the rising costs of credit card processing, Pull-A-Part offers a Cash Discount of 2.75% for customers who choose to pay with cash. This discount is automatically applied to your cash purchase and is displayed as "Cash Discount" on your receipt.

Pull-A-Part does provide customers with the convenience of paying via credit card, but does charge a processing fee of 2.75% on credit card transactions. This fee is automatically applied to your credit card purchase and is displayed as "Service Fee" on your receipt.

For questions or more information regarding forms of payment accepted, cash discounts, credit card service fees, core charges, or environmental fees, please contact us.

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Pull-A-Part Standard Return and Exchange Policy

Most parts include a 30-day warranty. If you are not 100% satisfied with your used auto parts purchase, you may return or exchange the item(s) within 30-days of the original purchase with your receipt. We will not accept parts for return or exchange without a receipt. Parts can be exchanged for matching parts or returned for a store credit that can be used at any Pull-A-Part location. With the exception of core deposits, we do not offer cash refunds for returned parts. The returned part(s) must be the original part purchased, properly marked with the original Pull-A-Part marking, and not disassembled.

All exchanges or returns are at the discretion of the Store Manager. If you have any questions or issues related to returns or exchanges, please contact us.

Exceptions

Tires and Wheels

Tires and wheels have a 3-day limited warranty. You may exchange or return tires and wheels (for store credit) within 3 days of your original purchase with a receipt.

Hybrid Batteries

Hybrid batteries are not covered by Pull-A-Part’s Standard Return and Exchange Policy. These items are sold “AS-IS” and are not eligible for exchange or return.

Used Coolant, Washer Fluid, Thrift Store Items

Pull-A-Part does not provide a warranty for used coolant, windshield washer fluid, fuses, or thrift store items. These items are sold “AS-IS” and are not eligible for exchange or return.

Extended Warranty

Pull-A-Part offers a 120-day extended warranty on some types of used auto parts for an additional fee. If the part(s) you are purchasing are eligible for an extended warranty, your cashier will inform you of this option at your time of purchase. If you purchase an extended warranty, your part(s) may be exchanged for matching parts or returned for store credit within 120-days of the original purchase with your receipt. Core returns are still limited to 30-days regardless of the warranty term.

Core Returns

All Core returns are gladly processed, and cash is provided in return for the core if the return is within 30 days of the original purchase (receipt required for core returns).

TIP!

Members of Pull-A-Part’s free VIP Club Membership Program (our customer loyalty program) get online access to receipts and warranty information via their VIP Club Membership account online. Join our free VIP Club Program and register for online access so you’ll never lose or misplace your receipts (and not be able to exchange or return parts during the valid warranty period). Learn more about our VIP Club Program here.

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No, it doesn't! However, if you're not a VIP member, it's your responsibility to keep track of the receipt with your listed credits.

VIP Rewards earned on qualifying retail purchases of used auto parts (currently 3% of the subtotal of the used auto parts you purchase) will be displayed as "VIP Rewards Credit" under the "Credits" section of your VIP Club Membership account online. Your VIP Rewards Credit does not expire - you may redeem at any time towards future retail purchases of used auto parts or yard admission. You may also apply your VIP Rewards Credit towards the purchase of used cars at participating locations. To view a list of locations that currently sell used cars, please visit https://www.pullapart.com/used-cars/. 

If you're a VIP Member, we keep track of your store credits for you - learn more here. 

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Pull-A-Part is a do-it-yourself salvage company. With people pulling parts off vehicles all day long, we cannot determine what parts are still left on individual vehicles. For that reason, we inventory only cars, not parts. 
 
You can search two places:
 At the end of any search query you run on our website, we will have all available options listed for you to get more information.  If the results you see don't meet your needs, you can sign up for Notify Me and we'll inform you as soon as your desired vehicle arrives. 
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Pull-A-Part is open 7 days a week except for Thanksgiving Day, Christmas Eve and Christmas Day.

Check www.pullapart.com/locations for the most up-to-date hours.  Please note, in the event of inclement weather, stores may adjust their hours for the safety of our employees and customers.

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Yes, you need to bring your own tools. 

The cars are displayed on stands so you don't need a jack. We supply an A Frame and Hoist to assist removing an engine or a transmission.  We also provide a lift to move the engine or transmission to the exit.

Click here for a list of tools you can and can't bring on the yard. 

 

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Great question! We're the premier do-it-yourself used auto parts superstore (we buy cars, sell used auto parts and sell used cars). In order to keep the prices low so you can buy the parts you need or want without breaking the bank, our design and approach works like this: 

  • We inventory vehicles, not specific parts. You can't call our stores to ask if we have the part or its condition; you gotta come in to see if it's there and remove it yourself with your own tools (click here for the types of tools you can bring to the yard).
  • Even if you could call our stores, our folks aren't staffed to search for parts on the yard. 

Here's how you DIY with Pull-A-Part:

Also - all of our the searches listed above are available in our stores. Simply visit the kiosks as soon as you walk in.

DIY isn't for everyone, but with our selection and prices, many of our customers believe it is well worth every trip!

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