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PROTECTING CUSTOMERS AND EMPLOYEES DURING COVID-19

We are closely monitoring all developments related to the Coronavirus outbreak (COVID-19).

We understand many of you rely on Pull-A-Part to help you keep your vehicle running, so you can take care of yourself and your family – especially during times like these. We also realize some customers may want or need to sell their cars to us.

We plan to keep our stores open as long as it is safe for our customers, employees and communities, and as long as we are legally allowed to.

 

Here are a few things you should know before you visit our stores, due to the current situation:

  • We are frequently cleaning all surfaces, touchscreens and restrooms in accordance with CDC and various health department regulations

  • We are practicing social distancing at our stores, which includes:

    • Encouraging all customers and employees to keep at a safe distance at our stores

    • Limiting the number of customers who can be in our store at a time

    • We are conducting check-in / checkout activities outside the store, to limit the amount of time customers are in stores

  • We are encouraging employees not to work if they are sick

  • We are encouraging customers to use our online resources for inventory, pricing and other information to limit contact with our screens in stores

  • We are encouraging employees to take added precautions when interacting with customers (e.g. wearing gloves)

  • We are not issuing VIP cards during this time, to further limit contact in our stores

 

COVID-19 Updates and FAQs

 

Is Pull-A-Part Open?

Our Nashville store remains closed due to recent tornados that hit the area. All other Pull-A-Part locations are open.

Effective 3/24/2020, our North Region (Indianapolis, Cleveland, Canton, Akron) and Gulf Region (Jackson, Mobile, Lafayette, Baton Rouge, New Orleans) stores will have the following reduced hours:

  • Monday-Sunday – 10:00 a.m. / 5:00 p.m. Last Admission / 5:30 p.m. Last Sale

Effective 3/25/2020, all open locations will follow this schedule.

 

Sell My Car: If you would like to sell your car, our car buyers will be available Monday-Saturday 8:30 a.m. to 5:00 p.m.

Used Car Sales: Used car sales will be open Tuesday-Saturday, 10:00 a.m. to 5:30 p.m.

 

Why is Pull-A-Part Still Open?

When your car doesn’t work, your life doesn’t work. We’re here to help you make it work!

This has been our promise to you for years. As long as you need us, we’re going to do out best to be there for you.

While we remain open, the health and safety of our customers, employees and communities is top priority. As an essential business, Pull-A-Part is monitoring the situation closely. We are taking the steps outlined above in an effort to keep everyone safe.

Please check your location’s website page or social media accounts for updates specific to your location.

 

What If My City or State Has a "Stay-at-Home" or "Shelter-in-Place" Order? Can I Still Go To Pull-A-Part?

Pull-A-Part supports these types of orders for the collective health and safety of our customers, employees and communities we serve. If you need to visit Pull-A-Part however, it's important to know that under both Federal guidance from the Department of Homeland Security and the current local orders in place, Pull-A-Part is considered an "essential business" (all auto supply, auto repair, and related facilities are in this group). 

We know that in these troubled times, now more than ever...when your car doesn't work, your life doesn't work. Pull-A-Part remains open, but is following recommendations issued by the CDC to keep everyone safe. Even if you have such an order in place where you live, you are allowed out to obtain necessary services or supplies for yourself, your family, or household members (please double-check with your state or local order before leaving the house).

Please stay safe and know that we remain here to help you keep your car and life working no matter what is going on in the world.

 

Will Your Parts Return And Warranty Policy Change Due to COVID-19?

Yes! Based on the current situation we are extending our Part Return and Warranty policy. Any part purchased between March 1, 2020-May 1, 2020 will have a warranty through June 30, 2020. Please refer to our official Parts Return and Warranty Policy for more information. 

 

Please continue to check this page for ongoing updates related to COVID-19.