At Pull-A-Part, LLC, Inc. your data and its security and our use
of it is important. We realize that you may have concerns regarding
the privacy of your personal information. This is why we have
specifically created this section; to address any concerns and
questions you may have.
privacy practices for Pull-A-Part, LLC retail stores (the
"Stores"), Pull-A-Part, LLC Customer Care centers (the "Call
Centers"), www.pullapart.com and
www.partart.com websites (the "Sites"), our platform all other
locations, occasions, or events where your personal information is
collected by, or on behalf of Pull-A-Part, LLC.
Pull-A-Part, LLC regularly reviews and updates its privacy
policy and practices.
The uses of information collected through our services shall be
limited to the purpose of providing the service for which the
client has engaged Pull-A-Part LLC and its affiliates.
or our practices, please contact us at 404-607-7000 or online.
Personal Information We Collect
As part of your interaction with Pull-A-Part, LLC, we may
collect personal information such as name, email address, billing
address, mailing address and phone number.
When We Collect Personal Information
We may collect personal information from you when you:
Create an account on our Site
Purchase, return, or exchange items in our Stores, interact with
us through our Call Centers, or on our websites
Contact one of our Call Centers
Utilize one of our in-store services
Subscribe to our newsletter or emails
Respond to a survey or fill out a form
Register for a product warranty
Sign up for a loyalty program
Enter into a contest or sweepstakes
Provide us with reviews, questions, answers, comments, feedback,
How We Use Your Personal Information
The personal information we collect from you may be used in any
of the following ways:
To enhance your experience
Your information helps us to enhance and personalize your
shopping experience in our Stores, through our Call Centers, and on
our Sites. We may use your personal information to provide tailored
promotions and marketing offers, to improve the content of our
Sites for you, and to improve your Store and Call Center
To improve customer service
Your information helps us to more effectively respond to your
customer service requests and support needs. Based upon the
information you provide us when creating an account on our Sites,
we may send you a welcoming email to verify your information. We
will also communicate with you to respond to your inquiries, to
provide the services you request, and to manage your account.
To process transactions
We use your information for billing purposes and to fill your
orders. If we have trouble processing an order, we may use your
information to contact you.
To administer a contest, promotion, survey or other
feature, such as on a Site
From time-to-time, we may provide you the opportunity to
participate in contests or surveys, including on our Sites. If you
participate, we will request certain information from you.
Participation in these surveys or contests is completely voluntary
and you therefore have a choice whether or not to disclose this
information. The requested information typically includes contact
information (such as name and shipping address, phone number,
and/or email address), and demographic information (such as zip
We use this information to notify contest winners and award
prizes, to monitor Site traffic or personalize the Site (in the
case of anonymous information collected in surveys), or to send
participants an email related to the contest, promotion or survey
(such as reminder or thank you notices).
We may use a third party service provider to conduct these
surveys or contests; such companies are prohibited from using our
users' information for any other purpose. We will not share the
information you provide through a contest or survey with other
third parties unless we give you prior notice and choice.
To send periodic communications
We may send you mail, email, text, or call you with information
about our product and service offerings if you have provided us
with your name and address, email address or phone numbers at our
Stores, Call Centers, or Sites.
If you place an order or enroll in a program in Store or on our
Sites, the contact information you provide will only be used to
send you information and updates pertaining to your order or in
accordance with any other opt-in you may elect. If you decide to
opt-in to our loyalty (e.g. VIP program) or our promotional email
list, you will receive emails that may include company news,
program information, offers, updates, related product or service
If at any time you would like to unsubscribe from receiving
future promotional emails, we include detailed unsubscribe
instructions at the bottom of each promotional email. Please
reference the Opt-Out section of the Pull-A-Part, LLC Privacy
Policy below. As always, you may also contact us via phone,
email, or regular mail.
To send service-related announcements
We will send you service-related announcements on rare occasions
when it is necessary to do so. For instance, if our service is
temporarily suspended for maintenance, we might send you an
Generally, you may not opt-out of these communications, which
are not promotional in nature. If you do not wish to receive them,
please notify us by email phone or regular mail.
To Email / Refer a Friend
If you choose to use any referral service we launch to tell a
friend about our Sites, Products, Services, or Programs, we will
ask you for your friend's name and email address. We will
automatically send your friend a one-time email inviting him or her
to visit the Site. Pull-A-Part, LLC does not store your friend's
name or email address in our database, unless your friend elects to
opt-into communications from or with Pull-A-Part, LLC.
Opting out of Communication
If you would like to opt-out of communication from Pull-A-Part,
LLC, we will ask you to select from several different
options. Please note: order confirmation communications,
Loyalty Program, Notify Me, Receipt, Rating & Review / Survey,
and Reminder communications are considered transactional
messages. Further, you may choose to maintain promotional
messages from different programs or channels.
If you prefer to opt out of any of the marketing messages above,
you may email us at here, through any available
www.pullapart.com loyalty program or communication preferences
pages or by contacting us by telephone or postal mail by clicking
the Contact Us link at the bottom of this page.
Updating/Accessing/Amending/Correcting Personally Identifiable
If your personally identifiable information changes, or if you
no longer desire our service, you may update or delete it by making
the change by visiting one of our stores or by emailing Customer
Care at email@example.com or by contacting us by postal
mail or by clicking the Contact Us link at the bottom of this
We may post customer testimonials/comments/reviews on our web
site which may contain personally identifiable information such as
customer first name. If you wish to update or delete any
testimonial, you can contact us here. In rare cases, we may not
be able to remove your personal information, in which case we will
let you know if we are unable to do so and why.
Our Web site may offer publicly accessible blogs. You should be
aware that any information you provide in these areas may be read,
collected, and used by others who access them. To request removal
of your personal information from our blog, contact us at
firstname.lastname@example.org. In rare cases, we may not be
able to remove your personal information, in which case we will let
you know if we are unable to do so and why.
In general, we may combine your personal information with
non-personal information collected through our Stores, Call
Centers, Sites, and/or third party sources in order to accomplish
the uses listed above.
Security - How We Protect Your Information
At Pull-A-Part, LLC we leverage some of the most cutting edge
technology and practices to maintain the security of customer
information. Our security measures meet or exceed both industry and
regulatory standards and we proactively look for ways to improve
In order to help protect your information, we utilize a secure
server. All supplied sensitive/credit information and login
credentials is transmitted via Secure Socket Layer (SSL) technology
and then encrypted into our payment gateway provider's database.
Information is only accessible by those authorized with special
access rights to such systems. Authorized individuals are required
to keep the information confidential. Protecting your information
is of the utmost importance and we do not take our responsibility
to our customers lightly.
Regretfully, no form of electronic communication can be
guaranteed to be 100% secure. Subsequently, although we will
utilize our resources to protect your information, we cannot
guarantee its absolute security. Under no circumstance does
Pull-A-Part, LLC accept or assume liability for any damages
whatsoever associated with personal information received.
How We Share Your Information Outside Pull-A-Part,
We share your personal information with third parties only in
the ways that are described in this privacy statement. We do not
sell your personal information to third parties.
We may contract with companies or persons to provide certain
services including credit card processing, shipping, data
management, collections processing, promotional services, etc. We
call these our Service Providers. We provide our Service Providers
with the information needed for them to perform these services. We
may disclose some of your personally identifiable information when
we have reason to believe that it is necessary to identify,
contact, or bring legal action against persons or entities who may
seek to cause injury to you, Pull-A-Part, LLC, or others. We will
disclose your personally identifiable information when required to
by law through properly served subpoena only if we believe it
While rare, from time to time we might establish a business
relationship with other persons or entities that we believe
trustworthy. These are known as our Marketing Partners. In such
cases we might share and cross-reference information, including
some information about you, to enable such persons or entities to
contact you regarding products and services that may be of interest
to you. We only share the information we believe is appropriate to
enable the Marketing Partners to carry out their responsibilities
under our contracts, and we require that the information be used
only for the specifically authorized purpose and that its
confidentiality be maintained.
We may share aggregated demographic information about our user
base with our partners for research and industry reports. This
information does not identify individual users. As a customary
practice, we do not link aggregate user data with personally
In addition to the information above, we also may collect data
on customer shopping patterns while on our Sites. This may include
how frequently our Sites are visited, the length of those visits,
and the types of items our customers are looking for. This is
collected to help improve the current and future shopping
experience of you, our customer.
Your Right Not To Have Your Personal Information
We want to communicate with you only if you want to hear from
us. You have the choice to be excluded from our offers and
promotions and to be excluded from sharing personal information
with our Marketing Partners and/or our Service Providers. If you
choose not to receive information from us, please reference the
Opt-Out section above. Please be sure to include your email
address, full name, phone number(s), Loyalty Program (VIP) number,
and specifically what information you do not want to receive, such
as "no phone offers", "no mail offers", "no email offers", or "no
sharing of information with partners". DO NOT include your Social
Security number or account number in the email.
We will respond to reasonable requests within 10 days, but
please note that sometimes these requests may take up to 6-8 weeks
to be effective, particularly if we are removing your name from
postal mailings. In addition, when you purchase from us in our
Stores, through our Call Centers, or engage on our Sites, we may
need to contact you via phone, email, or mail, to address questions
specific to your order, even if you have opted to not receive
Your California Privacy Rights
marketing purposes. Pursuant to Section 1798.83 of the California
Civil Code, Pull-A-Part, LLC provides its California customers the
ability to exercise "opt out" rights as follows:
You may exercise your "opt out" rights, at no charge, by sending
us an email at email@example.com.
Third Party Links
Within our Site you may find links to websites of our partners,
vendors, or advertisers. It is important to note that Pull-A-Part,
LLC does not endorse or make any statement to the security of the
websites that we provide links to. These websites have independent
security policies, privacy policies, technology and security
practices of their own. We do not have control over their content
or their security and do not accept liability of any form for the
manner in which they protect and/or handle your information. We
recommend that all consumers comprehensively review the privacy
policy of each website that they visit to help keep them informed
on how their personal information is treated and used.
Social Media Widgets
Our Web site may include Social Media Features, such as
Facebook, YouTube, Instagram, and Twitter buttons. These Features
may collect your IP address, which page you are visiting on our
site, and may set a cookie to enable the Feature to function
properly. Social Media Features and Widgets are either hosted by a
third party or hosted directly on our Site. Your interactions with
Technologies such as: cookies, beacons, tags and scripts may be
used by Pull-A-Part, LLC and our marketing partners, affiliates, or
analytics / service providers (e.g. to provide online customer
support and data to improve the online customer shopping
experience). These technologies are used in analyzing trends,
administering sites, tracking users' movements, and receiving
reports based on the use of these technologies by these companies
on an individual as well as aggregated basis.
preference), for targeted messaging, and for authentication. Users
you reject cookies, you may still use our site, but your ability to
use some features or areas of our site may be limited.
Behavioral Targeting / Re-Targeting
We may partner with a third party ad network to either display
advertising on our Web site or to manage our advertising on other
collect non-personally identifiable information about your
activities on this and other Web sites to provide you targeted
advertising based upon your interests. If you wish to not have this
information used for the purpose of serving you targeted ads, you
may opt-out by emailing firstname.lastname@example.org. Please note
this will not opt you out of being served advertising. You may
continue to receive generic ads.
As is true of most websites, we gather certain information
automatically and store it in log files. This information includes
internet protocol (IP) addresses, browser type, internet service
provider (ISP), referring/exit pages, operating system, date/time
stamp, and clickstream data.
We use this information to analyze trends, to administer the
Site, to track users' movements around the Site, and to gather
demographic information about our user base as a whole.
We use local storage HTML 5 (LSOs) to store content information
Third Parties, with whom we partner to provide certain features
on our site or to display advertising based upon your Web browsing
activity, use LSOs to collect and store information.
Various browsers may offer their own management tools for
removing HTML5 LSOs.
Email is not a secure means of communication under most
circumstances. Never provide sensitive personal information (i.e.
Social Security number, driver's license number, or third party
credit card information) to us via email.
Pull-A-Part, LLC will not sell, trade, share or rent the email
address, phone numbers, or mailing addresses you provide to anyone.
We believe that your contact information is personal and should be
kept that way. We use your numbers and addresses to provide you
with better customer support, and to update you on specials.
Should we deploy an optional chat feature, it will be to assist
you with using the website. We do not request or collect any
personally identifiable information unless it is necessary for
assisting you with your specific problem.
We will retain your information for as long as your loyalty
program account (e.g. VIP) is active or as needed to provide you
services. If you wish to cancel your account or request that we no
longer use your information to provide you services, please contact
us here. We will retain and use your information
as necessary to comply with our legal obligations, resolve
disputes, and enforce our agreements.
We do not knowingly collect personally identifiable information
from anyone under the age of 13. If it is discovered that we have
collected personally identifiable information from someone under 13
we will delete that information immediately.
Terms and Conditions
Terms and Conditions establishing the use, disclaimers, and
limitations of liability governing the use of our Site may be
published from time to time. Should you need more detailed
information on our Terms & Conditions, please email
and our Terms and Conditions. Additionally, you consent to the
collection and use of this information by Pull-A-Part, LLC as
We may update this privacy statement to reflect changes to our
information practices. If we make any material changes we will
notify you by email (sent to the e-mail address specified in your
account) or by means of a notice on this Site prior to the change
becoming effective. We encourage you to periodically review this
page for the latest information on our privacy practices.
This policy was last modified on April 15, 2015.
may contact us using the information below:
Pull-A-Part, LLC, Inc.
4473 Tilly Mill Rd.
Doraville, GA 30360
Or by submitting a question online: Contact Us